Agree / disagree are not really appropriate choices.
You are on the right track Mean time to failure and mean time to repair, and mean cost of repair are information that help evaluate risk and need for warranty. this information is rarely given even if requested.
Posted by: Robert Petrach on September 28, 2012
Not sure that I agree or disagree, but if the point is that warranties are "obsolete"from an equipment provider's perspective, I don't agree. I do agree with the statement that software is a much bigger driver for machinery and of course automation. As a result, we have made it standard practice to equip all of our machinery with remote monitoring capability. This has allowed us to keep a smaller staff of service techs and saved our customers countless downtime waiting for our tech to arrive. It is not a cure all and sometimes it appears to make our customers a bit lazy in their own troubleshooting, but software overall has eliminated many elements of a machine that do wear out - software does not
Posted by: Craig Souser on September 28, 2012
The intricacies of "warranty" are a very complicated matter . However this word is being used very lightly by manufacturers. The impact of the manufacturer waaranty is not fully understood by end retailers, especially those in the global chain.
Posted by: Sivaraman Subramanian on September 28, 2012
Hi,it is very good.I'm interested.may I use it to translate and issue in a packing magazine?
Posted by: nasser on September 29, 2012
Difficult topic. The best warranty protection is to do a fairly thorough FAT (Factory Acceptance Testing) at the vendors plant. It is worth the cost and time. Most design issues and functioning issues should surface and be dealt with at the vendors expense then and there. Too many times the FAT is not done or very poorly done and issues corp up on the production floor which is extremely costly and time consuming for all parties. Longer term issues can surface, but if you have good data to help both sides, then the vendor will (better)support, learn and improve his equipment for all and the customer gets their improvement plus an improved vendor in the future. Without good data and evidence a warranty is basically useless, because everyone argues from opinion.
Posted by: Paul Zepf on October 1, 2012
i agree with this it should be the thinking of supplier to their customer, not only to sell but to help them grow.
Posted by: joel on October 2, 2012
I am very much confused by these two words guarantee and warranty after reading your points my some doubts are clear and why is it necessary .I really say for a proper retailer-customer interaction these points to be learned....
Posted by: darren sam on November 16, 2012